No one, and we mean, absolutely no one wants to have to go through internet connectivity issues. It’s not just frustrating, but time-consuming as well.
As a matter of fact, you might have a scheduled meeting from home, but if your internet is giving you issues, it’s going to affect the meeting. Although there’s nothing odd about having internet issues, you do require a stable connection in the first place.
For this reason, we recommend that you take a look at Xfinity Internet deals. Xfinity also offers a 1.2 TB data cap on all of its internet plans, alongside offering gig-speed internet. Let’s assume you already have a reliable internet connection; can you still experience internet issues?
Yes, you can. No matter how reliable your internet is, there comes a time when everyone faces some form of internet disconnectivity in their lives. It’s also rather normal to go ahead and vent it out on your Internet Service Provider (ISP).
That said, most of the time, the problem lies at our end. Therefore, if you want to know how to troubleshoot your internet connection, you’re lucky because we have decided to share some efficient ways you can do so.
So, without further ado, let’s get started!
Check Your Router
Believe it or not, most internet connectivity issues end up tracing back to our routers. You must have noticed that there are a couple of lights on your router and modem. But, what do these lights indicate?
If all the lights are blinking vigorously, that means your internet connection is working just fine. However, if most of the light seems to be still, with one or two having no lights, then yes, there is something wrong with your internet connection or your router.
Routers also have a lifetime, and when you exceed that, it just stops working. Secondly, you might not take this seriously, but you have to update your router’s firmware, otherwise, it will stop working efficiently.
Lastly, you should check the cable going into your router, and if they are plugged correctly. Try restarting your router, or resetting it, if you still seem to be encountering internet issues. Most of the above-mentioned solutions should have your router working just fine.
Check If There is an Internet Outage
This is yet another common reason why you might be experiencing internet issues. The easiest way to find this out is to check online if your neighborhood is having an internet outage. You could even head over to your neighbors and check if their internet is working fine.
You can also call your ISP and ask if there is an internet outage issue at their end. Most of the time, it is usually because of a fault in the line or regular maintenance work that could have affected your internet connection.
However, if your ISP informs you that there is no internet outage, this is when you should check your router, and if it’s not your router either, it’s time to call in a technician to check your internet connection.
Check If You Exceeded Your Monthly Data Caps
Most, if not every other ISP have data caps on their internet plans. Data caps if the monthly data allowance you are allocated for your internet connection. If you exceed it, you will experience slow internet speed, or no internet at all.
You should also know that most ISPs change an overage fee if you exceed your monthly data caps. This is also when you should check how many devices are connected to the internet all the time, and what type of online activities are your household members involved in.
For instance, online gaming and downloading movies take up a good amount of bandwidth. If you are aware of the extensive use of the internet in your household, and your ISP has imposed very low data caps, you should look for an internet plan that offers higher data caps, or unlimited data caps.
Check Your Device
Last but not least, if none of the above seem to be much of an issue, your device might just not be catching the internet signals. For instance, if the internet connection is working fine on your computer but not on your mobile phone, perhaps the problem lies in your phone itself.
Check to see if your phone’s software is updated. Software updates are there for a reason. They remove bugs and ensure your device runs smoothly. Moreover, you should also check if your device is infected with malware, as this also affects your internet connection.
Always ensure that your device, especially your computer and laptop have an antivirus software installed.
All in All
You don’t have to complicate the issues of not being able to connect to the internet. More often than not, the simplest solutions will help fix your internet connection. However, if you have done all the above-mentioned steps, and still experience internet issues, perhaps you should change your ISP, as the last resort.